Have a question about your application or documents? We’re here to help.
Email is the quickest way to reach us, and we respond to all enquiries within an hour or less.
At present, we don’t offer routine telephone support. Wilmer Health operates as a small, highly efficient team focused on processing visa medical certificates and supporting documents as quickly and accurately as possible. Providing telephone support would significantly slow down document review and turnaround times for applicants.
Instead, we prioritise fast, responsive email support, which allows us to review your query properly and give you a clear, accurate answer. All emails receive a response within an hour or less, and often much sooner.
If your enquiry relates to an urgent or time-sensitive application, please mention this in your email and our team will prioritise it accordingly.
If you’re not sure whether we can help, the areas below cover the documents and questions we deal with every day.
If you contact Wilmer Health, your message will be handled by our support team — and in most cases, you’ll hear back directly from Sam, our Lead Customer Advisor.
Sam has been with Wilmer Health since the very beginning and is often the first person people speak to. He works closely with our doctors, translators, and documentation specialists to make sure everything runs smoothly and questions are answered quickly.
Whether you’re checking the status of a medical certificate, asking about apostilles or sworn translations, or just want to make sure you’re doing the right thing before getting started, Sam will guide you through the process and help keep everything clear and straightforward.
All email enquiries receive a response within an hour or less during working hours.
Email is the fastest way to contact Wilmer Health. Most email enquiries receive a response within an hour or less during working hours.
Wilmer Health does not offer telephone support. We operate as a small, specialist team focused on processing visa medical certificates and documents quickly and accurately, which allows us to respond faster and more reliably by email.
Most messages are handled directly by Sam, our Lead Customer Advisor, who works closely with our doctors, translators, and documentation specialists to keep applications moving smoothly.
All email enquiries receive a response within an hour or less during working hours. More complex queries are acknowledged quickly and followed up as soon as possible.
Wilmer Health is a specialist service focused on preparing visa medical certificates and supporting documentation for official embassy and consulate use. We don’t provide medical diagnosis, treatment, or ongoing clinical care.
When you contact us or submit an application, your personal and medical information is handled with care, confidentiality, and professionalism. All data is processed securely in line with UK GDPR, EU GDPR, and HIPAA requirements, using encrypted systems and access-controlled platforms that meet recognised ISO information security standards.
Medical information is reviewed only by authorised doctors where appropriate, and access to personal data is strictly limited to trained team members involved in preparing your documents.
If you’d like more detail on how your information is handled, you can read our Privacy Policy at any time.