At Wilmer Health, our Medical Code of Practice defines the clinical, ethical, and operational standards that govern how we prepare visa medical certificates and supporting documentation for official embassy and consulate submission.
This Code outlines how our doctors review medical information, how documentation is issued for visa and immigration purposes, and how personal data is protected throughout the process. It exists to ensure that every certificate issued by Wilmer Health is accurate, appropriate, and suitable for official visa applications worldwide.
All medical certification services are provided under the clinical oversight of our Medical Director, Dr Andrew Smith MBChB BSc (Hons) MRCGP, who is responsible for governance, quality assurance, and consistency across the service.
Last reviewed: January 2026
Next scheduled review: January 2027
Medical documentation submitted as part of a visa application must meet a different standard to routine clinical paperwork. At Wilmer Health, our Code of Practice exists to ensure that visa medical certificates are prepared carefully, issued responsibly, and suitable for formal review by embassies and consulates.
As more visa services move online, accuracy and accountability become even more important. Our processes are designed so that speed never comes at the expense of correctness. Every visa medical certificate issued through Wilmer Health is reviewed by a qualified doctor with experience in visa and immigration documentation, where precise wording, declarations, and formatting can directly affect an application’s outcome.
This Code sets out the principles that underpin our work: thorough identity and documentation checks, appropriate medical review, and careful handling of information that forms part of an official visa application submission. It also reflects our approach to confidentiality, transparency, and communication, so applicants understand what is being certified and how their documents will be used.
The framework has been developed and is maintained under the clinical oversight of our Medical Director, Dr Andrew Smith MBChB BSc (Hons) MRCGP, who is responsible for quality assurance and consistency across all medical certification issued by Wilmer Health. This oversight ensures that our documentation remains reliable and appropriate for visa applications submitted in the UK, the USA, and worldwide.
At Wilmer Health, clinical governance ensures that every visa medical certificate is issued responsibly, consistently, and to a standard appropriate for embassy and consulate review. Visa medical documentation is formal medical evidence submitted as part of an immigration process, and it requires clear accountability and professional oversight at every stage.
Our governance framework is designed to ensure that all medical certification issued through Wilmer Health is accurate, appropriately worded, and prepared in line with current visa requirements. This applies regardless of the applicant’s location, visa type, or destination country.
Clinical oversight across the service is provided by our Medical Director, Dr Andrew Smith, who is responsible for setting clinical standards, overseeing quality assurance, and ensuring consistency across all visa medical certificates issued by Wilmer Health.
All doctors working with Wilmer Health hold active medical registration within their practising jurisdiction. Before joining the Wilmer Health medical team, each doctor undergoes a structured verification process, which includes confirmation of:
This verification process ensures that all medical certificates issued through Wilmer Health are signed by legitimate, independently verifiable medical professionals.
You can learn more about our doctors, translators, and governance structure on our Our Team page.
Clinical quality at Wilmer Health is maintained through a layered oversight system designed specifically for visa medical certification. This includes:
All Wilmer Health doctors work within a shared clinical and documentation framework designed specifically for visa and immigration use. This ensures that:
While doctors retain independent clinical responsibility for their medical opinions, this framework ensures uniformity in how visa medical certificates are reviewed and prepared across the service.
Visa and immigration requirements change regularly, and Wilmer Health’s clinical governance framework is designed to adapt accordingly. We maintain standards through:
This continuous review process ensures that Wilmer Health remains aligned with current embassy expectations and continues to issue documentation that is accurate, compliant, and reliable.
All doctors working with Wilmer Health operate within a clear framework of ethical and professional standards designed specifically for visa and immigration-related medical documentation. These standards ensure integrity, fairness, and accountability in every medical certificate issued for embassy and consulate use.
Our ethical framework is grounded in recognised principles of good medical practice and adapted to reflect the realities of issuing medical documentation remotely for official visa applications, where accuracy, independence, and professional judgement are essential.
Wilmer Health is committed to honesty, transparency, and impartiality in all medical certification. Doctors base their medical opinions solely on:
Medical decisions are never influenced by commercial considerations, time pressure, or the outcome of an application.
Each visa medical certificate represents an independent professional medical opinion. If further information, clarification, or supporting evidence is required, the certification process is paused until that information is provided. No certificate is issued unless the reviewing doctor is satisfied that it is appropriate to do so for official visa submission.
All Wilmer Health doctors act with full clinical independence.
While our internal systems support consistency, documentation accuracy, and quality control, the final decision to issue a visa medical certificate always rests with the reviewing doctor. Clinical integrity takes precedence over convenience, turnaround time, or applicant expectation.
This independence is fundamental to ensuring that certificates issued through Wilmer Health remain legitimate, defensible, and suitable for embassy and consulate review.
Protecting personal and medical information is a core professional responsibility at Wilmer Health. All information shared with us is handled in strict confidence and stored securely in compliance with:
Access to personal and medical data is restricted to authorised clinical and administrative team members who require it to perform their professional duties. Information is never shared with third parties without explicit consent, except where legally required.
Further details are available in our Privacy Policy.
All Wilmer Health doctors adhere to recognised medical-ethical standards, including:
We hold ourselves accountable to these standards at every stage of the medical certification process, ensuring that Wilmer Health remains a trusted, responsible, and ethically governed provider of visa medical documentation worldwide.
Every visa medical certificate issued by Wilmer Health follows a structured and standardised review process designed to ensure accuracy, consistency, and suitability for official embassy and consulate submission. Our clinical framework supports careful medical review while preserving the independent professional judgement of the reviewing doctor.
Visa medical certificates are formal documents used in immigration decision-making. As such, they require a higher level of precision in wording, declarations, and presentation than routine clinical paperwork. Our standards exist to ensure that each certificate is prepared responsibly and appropriately for visa and immigration applications.
Our clinical standards apply across all services listed on our Visa Medical Certificates page.
All applications submitted to Wilmer Health are completed through a structured medical information form designed specifically for visa medical certification. This ensures that every applicant provides the same core information required for consulate-facing medical documentation. This includes:
This structured approach ensures that doctors receive consistent information across all applications and reduces the risk of omissions that could affect the validity of a visa medical certificate.
Each application is reviewed by a qualified doctor who assesses the information provided in the context of visa and immigration requirements, rather than general clinical care. The reviewing doctor considers:
Where appropriate, doctors may request further documentation, such as a medical summary, investigation results, or clarification from the applicant, before completing the certificate. This ensures that certificates are issued on the basis of complete and reliable information.
All Wilmer Health doctors work within a unified clinical and documentation framework designed for visa medical certification. This framework defines internal standards for review, wording, and presentation, ensuring consistency across all certificates issued through the service.
While doctors retain full professional responsibility for their medical opinions, this framework ensures that:
If any uncertainty remains regarding the appropriateness of issuing a certificate, the application is deferred or escalated for further review.
Wilmer Health’s service is limited to the preparation and issuance of visa medical certificates and related documentation. We do not:
If a potential medical issue is identified that falls outside the scope of visa certification, the reviewing doctor will advise the applicant to seek further assessment or care from their usual healthcare provider before proceeding.
All completed visa medical certificates are:
A sample of issued certificates is periodically reviewed as part of Wilmer Health’s internal quality assurance process to ensure ongoing alignment with clinical standards, visa requirements, and governance procedures.
Where original documents are required, Wilmer Health offers secure and tracked delivery options suitable for visa applications. Certificates may be dispatched within the UK via Royal Mail, and to the USA or internationally via DHL, including priority services for time-sensitive visa submissions. These delivery methods are selected to support secure handling and timely receipt of original documentation. Tracking details are provided where applicable, and original documents are handled and packaged to reduce risk of loss or damage in transit.
Wilmer Health provides an integrated visa documentation service that includes sworn translations, apostilles, and legalisation where required for official embassy and consulate submission.
Our Spanish sworn translators (traductores jurados) are officially registered with the Spanish Ministry of Foreign Affairs. Each translation is completed, stamped, and certified in accordance with Spanish legal requirements and prepared for Spanish consulates in the UK, the USA, and internationally.
Sworn translations are prepared for a wide range of visa-related documents, including medical certificates, police certificates, birth and marriage certificates, and supporting correspondence required for visa applications.
Where legalisation is required, Wilmer Health coordinates apostilles through the UK Foreign, Commonwealth & Development Office (FCDO). All doctors issuing medical certificates through Wilmer Health have their signatures registered with the FCDO, allowing documents to be apostilled directly without the need for notarisation.
Our legalisation processes are designed specifically for visa and immigration use and are aligned with current embassy and consulate requirements, ensuring documents are suitable for submission in the UK, the USA, Spain, and other jurisdictions worldwide.
These services form part of our wider Spanish Visa Services offering, designed to support applicants preparing documentation for Spanish consulate submission.
Protecting the privacy and security of personal and medical information is fundamental to Wilmer Health’s clinical, ethical, and legal standards. Visa applications often involve the submission of sensitive medical and identity documents, and we handle all such information with the same level of care, confidentiality, and professionalism expected of a regulated medical service.
Our approach ensures that information provided for visa medical certificates, sworn translations, apostilles, and supporting documentation is protected at every stage of the process.
All personal and medical information shared with Wilmer Health is handled in strict confidence.
Access to applicant data is limited to authorised clinical and administrative team members who require it to carry out their professional duties. This includes doctors reviewing medical information and support staff coordinating documentation, delivery, or legalisation services.
All team members receive training in medical confidentiality, data protection law, and secure handling of sensitive information to ensure consistent standards across the service.
Wilmer Health employs robust, industry-standard technical and organisational measures to protect data throughout its lifecycle. These include:
Our information security practices align with internationally recognised standards for managing sensitive medical and personal data, including ISO/IEC 27001 (information security management) and HIPAA-equivalent safeguards where applicable.
Wilmer Health operates in compliance with applicable data protection and privacy legislation, including:
Our data protection policies and procedures are reviewed regularly to ensure ongoing compliance with evolving legal and regulatory standards.
Personal and medical information is retained only for as long as necessary to meet clinical, legal, regulatory, or operational obligations associated with visa documentation.
Once retention periods expire, data is securely deleted or anonymised in line with applicable record-keeping standards.
Applicants have the right to:
Requests can be made via our Contact page and are handled promptly in accordance with data protection regulations.
Our approach combines ethical medical governance with robust data protection practices to ensure that every visa application handled by Wilmer Health is not only clinically appropriate, but also managed with the highest respect for privacy, confidentiality, and digital security.
By maintaining these standards, we aim to provide visa applicants with confidence that their personal and medical information is handled responsibly and securely throughout the documentation process.
At Wilmer Health, we believe that trust in visa medical documentation depends on clear communication, transparency, and shared responsibility between the applicant and the reviewing doctor. Visa medical certificates form part of a formal immigration process, and it is important that applicants understand both what they can expect from us — and what is required of them.
This section outlines your rights when applying for a visa medical certificate through Wilmer Health, as well as the responsibilities that help ensure documentation is accurate, appropriate, and suitable for embassy or consulate submission.
When applying for a visa medical certificate through Wilmer Health, you have the right to:
These rights reflect our commitment to treating visa applicants as informed participants in the documentation process, not passive recipients of paperwork.
To help us issue accurate and appropriate visa medical certificates, applicants are expected to:
Our aim is to ensure that visa medical certificates are issued within a framework of honesty, professionalism, and mutual trust. By respecting these rights and responsibilities, applicants and doctors work together to ensure documentation is accurate, defensible, and suitable for official visa and consulate use.
At Wilmer Health, we value transparency and open communication. Visa applications can be stressful, and we recognise the importance of handling feedback — whether positive, constructive, or critical — with care and professionalism.
We view feedback not as criticism, but as an essential part of maintaining quality, improving our processes, and strengthening trust between applicants, doctors, and support staff.
If you are dissatisfied with any part of your experience with Wilmer Health — whether related to the application process, medical review, documentation, or communication — you are encouraged to contact us directly.
Concerns can be raised via our Contact page or by emailing hello@wilmerhealth.com.
To help us review your concern efficiently, please include:
All complaints are logged securely within our internal system and handled in confidence.
We aim to handle all concerns in a clear, fair, and timely manner. Our process includes:
If a delay is expected — for example, where additional verification or clinical review is required — we will keep you informed and provide an updated timeline.
Complaints involving medical judgement, clinical decision-making, or the content of a visa medical certificate are escalated for clinical review.
Such cases are overseen by our Medical Director, Dr Andrew Smith, who reviews the relevant documentation, may consult with the issuing doctor, and ensures that responses are consistent with professional medical standards and Wilmer Health’s governance framework.
Where appropriate, recommendations are made to strengthen internal processes or prevent recurrence.
Feedback plays a key role in improving how we work. We routinely:
This cycle of review and improvement helps ensure that Wilmer Health continues to meet high standards of accuracy, accountability, and service delivery for visa applicants.
We take all concerns seriously, respond to them thoughtfully, and use them as opportunities to improve. By maintaining clear channels for communication and independent oversight of clinical matters, Wilmer Health aims to provide a service that is accountable, fair, and worthy of trust in the context of visa and immigration applications.
At Wilmer Health, we recognise that issuing visa medical certificates requires more than basic clinical competence. Visa and immigration requirements evolve regularly, and medical documentation submitted to embassies and consulates is subject to close scrutiny. To maintain high standards, all doctors working with Wilmer Health engage in ongoing Continuing Professional Development (CPD) and structured clinical training relevant to visa medical certification.
This commitment ensures that every certificate is issued by a clinician whose knowledge remains current, accurate, and appropriate for official visa and immigration use.
Doctors within the Wilmer Health network participate in regular CPD activities designed to support safe, ethical, and accurate visa medical documentation. This may include accredited learning, professional courses, and targeted updates in areas such as:
Doctors are encouraged to maintain personal development records and reflect on how updated guidance or learning informs their clinical judgement when preparing visa medical certificates.
This approach ensures that medical documentation is issued based on up-to-date medical understanding and current professional standards.
Wilmer Health supports a culture of shared learning and internal review to maintain consistency and quality across the service. This includes:
This collaborative model ensures that learning gained by individual doctors benefits the wider medical team and supports uniform standards across all visa medical certificates issued.
In addition to clinical learning, Wilmer Health actively monitors changes that affect visa medical documentation. This includes:
By staying informed and adapting internal processes accordingly, Wilmer Health ensures that documentation remains compliant, accurate, and suitable for official submission.
Continuing professional development at Wilmer Health is not treated as a formality. It reflects our commitment to clinical responsibility, professional integrity, and accurate documentation in the context of visa and immigration applications.
All doctors are expected to engage with ongoing learning, reflect on their practice, and contribute to a culture of continuous improvement. This ensures that visa medical certificates issued through Wilmer Health are informed by current medical knowledge, regulatory awareness, and shared professional experience.
Transparency is central to the trust that visa applicants, embassies, and consulates place in Wilmer Health. In the context of immigration and visa applications, accountability is not optional — it is a fundamental part of ethical, responsible medical practice.
Our commitment to transparency is reflected in how we verify our doctors, how medical decisions are made, and how concerns or feedback are handled. From clinical review and document preparation to data protection and record-keeping, our processes are designed to be clear, auditable, and aligned with recognised standards of medical and administrative governance.
Wilmer Health operates under a structured governance framework with defined clinical and operational oversight.
Clinical governance is led by our Medical Director, Dr Andrew Smith, who is responsible for overseeing medical standards, quality assurance, and consistency across all visa medical certification services.
Under this framework:
This oversight ensures that Wilmer Health’s medical certification processes remain aligned with professional standards, regulatory requirements, and the practical realities of visa and immigration applications.
Our Medical Code of Practice is formally reviewed at least once every twelve months, and more frequently where regulatory, clinical, or operational changes require it.
The review process includes input from:
Any updates or revisions are documented internally and reflected promptly on this page. The review date published above confirms when the current version was last updated.
Wilmer Health is committed to operating with openness, professionalism, and integrity. We welcome feedback, review our practices regularly, and make our standards publicly available so applicants understand how their medical documentation is prepared and governed.
By publishing this Code of Practice, we reaffirm our commitment to ethical medical certification, accurate documentation, and continuous improvement in support of visa and immigration applications worldwide.
Yes. All visa medical certificates issued by Wilmer Health are signed by qualified doctors with active medical registration in their practising jurisdiction. For UK-based doctors, this includes registration with the General Medical Council (GMC).
Each medical certificate includes the signing doctor’s full name and GMC registration number, allowing applicants, embassies, and consulates to independently verify credentials via the GMC’s public online register.
Yes. All doctors issuing medical certificates through Wilmer Health have their signatures registered with the UK Foreign, Commonwealth & Development Office (FCDO).
This allows UK-issued medical certificates to be apostilled directly for international visa applications, including submission to Spanish and other overseas consulates, without the need for notarisation.
Yes. Wilmer Health works with Spanish sworn translators (traductores jurados) who are officially registered with the Spanish Ministry of Foreign Affairs.
Each sworn translation is completed, stamped, and certified in accordance with Spanish legal requirements and is suitable for submission to Spanish consulates in the UK, the USA, and internationally.
The Wilmer Health Medical Code of Practice is formally reviewed at least once every twelve months, or sooner if regulatory, clinical, or visa-related requirements change.
Reviews are conducted under the oversight of the Medical Director and senior clinicians to ensure the Code remains accurate, current, and appropriate for official embassy and consulate use.